As a general rule, all donations are non-refundable once processed. Exceptions may be made and will be considered on a case by case basis.
Here are some example situations where a donation might be eligible for a refund:
a) We messed up
Errors related to a technology or processing failure during the donation process are rare but can occur. Upon review and confirmation of the error, we'll refund the amount in question and no refund fee will be applied.
b) You messed up
If you've accidentally entered and processed the wrong donation amount (e.g., you've entered $1,000 instead of $100), we'll refund the donation amount, minus a flat fee of $10 to cover credit card and administrative costs.